Posted by: knightbird | June 23, 2010

The Power of Job Relations

Phyllis, my HR manager at Chugachmiut, shared with me how successful she has been using Job Relations (JR), one of the Training Within Industry (TWI) tools, to help our managers resolve employee issues. Today I am sharing the excitement she displayed in an email sent to me. I asked Phyllis for her permission to share her email. Here it is:

—–Original Message—–
From: Phyllis Wimberley
Sent: Mon 6/21/2010 5:25 PM
To: Patrick Anderson
Subject: Re: TWI Training

Patrick,

I was able to use the process I learned for mapping employee problems
utilizing TWI on two different occasions since we returned. Well,
actually three. I utilized it myself as well.  I also went through the
process with a Division Director and a Program Manager who needed help
with an employee problem. They thought I performed magic!  All I did was
give them the tools they needed to develop and meet their objective for the
employee as well as increase production. I just walked them through the
process. This process is so slick they didn’t even know they solved the
problem. They thought I solved it for them. They both came into my
office a bit overwhelmed and discouraged, but left in a positive frame
of mind and armed with the tools they needed to help both employees
become successful. They both thought this process was awesome and
couldn’t thank me enough.   I just really love the TWI Job Relations and
mapping employee problems. Thank you so much for introducing us to TWI
and letting me participate in the training!  I know it may sound
ridiculous but employee problems are almost fun now!

Best regards,

Phyllis

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